Key Legal Terms for Flower Delivery Services in Bickley

Flower Delivery Bickley: Online Order Terms & Conditions

Introduction

Welcome to Flower Delivery Bickley. These Terms & Conditions govern your use of our website and your online orders for flower delivery services in Bickley and its surrounding areas. By placing an order with us, you agree to comply with these Terms & Conditions. Please read them carefully before ordering. These terms are applicable to all customers within Bickley and neighbouring communities.

Order Process

You can place an order for flower delivery through our online platform. We aim to provide a seamless, convenient process for customers looking for reliable flower delivery in Bickley. Please ensure you provide accurate and complete information when placing an order, including your contact details, delivery address, recipient’s information, and preferred delivery date and time.

After you submit your order, you will receive an order confirmation via the website. This confirmation serves as an acknowledgement of receipt of your order but does not indicate acceptance. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, payment verification, or delivery constraints. Upon acceptance, we will prepare and dispatch your order as per the delivery details provided.

Orders are processed during our stated business hours. Orders received outside these hours, including evenings and public holidays, will be processed on the next working day. Should you wish to make changes to your order, please contact us as soon as possible. We cannot guarantee changes will be applied if the order has already been processed or dispatched.

Payments

All prices for our flower delivery services in Bickley are displayed clearly at checkout and include Value Added Tax (VAT) where applicable. Any additional delivery charges will be indicated prior to payment confirmation.

Payment must be made in full at the time of ordering. We accept major credit and debit cards, as well as other secure online payment methods, as specified during the checkout process. Payments are processed through trusted third-party payment gateways to ensure security and data protection.

Your order will only be processed once payment has been successfully received and cleared. In the event that your payment is not authorised or is declined, we will not be able to process your order and you will be notified promptly. We are not liable for any delays or for non-delivery caused by payment issues.

Cancellations and Amendments

You may cancel your order for flower delivery in Bickley provided it has not yet been prepared or dispatched. If you wish to cancel, please notify us as soon as possible with your order details. Once the order has entered the fulfilment stage (i.e., flower arrangements have been prepared or dispatched), cancellation may not be possible, and you may be charged in full.

If you wish to amend your order, such as changing the recipient’s address, delivery date, or card message, let us know at the earliest opportunity. While we strive to accommodate all amendment requests, changes cannot be guaranteed once the order is underway or out for delivery.

In accordance with applicable consumer law, fresh flowers and perishable goods are exempt from the usual cooling-off period for online sales. Therefore, refunds for cancellations are only offered if the order has not yet been prepared or dispatched.

Deliveries

We offer flower delivery throughout Bickley and surrounding areas, subject to our specified delivery zones. Deliveries are made during our designated delivery hours, which are outlined on our website.

While we make every effort to deliver on your specified date and time, factors such as adverse weather, traffic disruptions, or unforeseen circumstances may occasionally affect delivery schedules. We will notify you as soon as possible in such cases and work to reschedule your delivery at a convenient time.

If the recipient is unavailable at the time of delivery, we will make reasonable efforts to leave the flowers in a safe location or with a neighbour. If delivery cannot be completed, we will attempt to contact you or the recipient for further instructions. Additional delivery attempts may incur a charge.

In the event that you provide incorrect delivery details, we cannot be held liable for non-delivery or for flowers delivered to the wrong address. Please ensure all recipient information is accurate at the time of order.

Product Information and Substitutions

All flower arrangements and images displayed on our website are for illustration purposes. While we strive to re-create arrangements as shown, variations may occur due to the seasonal availability of certain flowers or foliage. In some situations, we may need to substitute flowers or packaging with a similar item of equal or greater value. We ensure that substitutions are made with care and maintain the overall theme, style, and value of your order.

If a particular flower or container is unavailable, we reserve the right to make appropriate substitutions without notice. If a significant change occurs, we will attempt to contact you to discuss alternatives.

Customer Obligations

By placing an order, you confirm that you are at least 18 years of age and capable of entering into legally binding contracts. You are responsible for ensuring that order and recipient details are complete and accurate. If you are ordering on behalf of another individual or as a gift, please ensure the recipient is available to accept the delivery on the specified date.

Liability

We take great care in preparing and delivering your flowers to the highest possible standard. If you are not satisfied with any aspect of your order, please notify us as soon as possible and provide photographs of the issue where feasible, so we can investigate and resolve your concerns.

Our liability for losses you suffer as a result of our services is limited strictly to the purchase price of the goods or services you ordered. We are not liable for consequential, special, indirect, or incidental damages, including (but not limited to) loss of profits or business interruption, arising from or related to the use or delivery of our products.

This does not exclude or limit our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation, or any liability which cannot be excluded or limited under applicable law.

We are not responsible for delays or failures in delivery due to causes beyond our reasonable control, such as severe weather, natural disasters, strikes, or other force majeure events.

Returns and Refunds

Due to the perishable nature of flowers, we can only offer returns or refunds in limited circumstances. If your flowers arrive damaged or not as described, please contact us within 24 hours of delivery, providing photographic evidence. We will assess the situation and, if appropriate, offer a replacement or refund. Claims made after 24 hours of delivery may not be eligible for compensation.

Refunds will be processed using the original payment method, and it may take up to 5-7 working days for funds to appear in your account, depending on your bank’s processing times.

Personal Data and Privacy

We are committed to protecting your privacy. Your personal information will be used solely for the purposes of processing and delivering your flower order and in accordance with applicable data protection legislation. For further details on how we collect, use, and protect your data, please refer to our Privacy Policy.

Promotions and Discount Codes

From time to time, we may offer promotional codes or discounts for flower delivery in Bickley. Promotion codes are valid only for the period indicated, may be subject to specific terms, and are non-transferable. Only one code may be used per order. We reserve the right to withdraw or amend promotions without prior notice.

Intellectual Property

All content, designs, photographs, and materials on our website remain the intellectual property of Flower Delivery Bickley and may not be copied, reproduced, or used for commercial purposes without our explicit written consent.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising from or related to your purchase of flower delivery in Bickley shall be governed by and construed in accordance with the laws of England and Wales. All parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, such provision shall be enforced to the fullest extent permissible and the remainder of these terms shall remain in full force and effect.

Amendments to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions from time to time to accommodate changes in our business practices, legal requirements, or for any other reason. Changes will be effective immediately upon posting on our website. We encourage you to review this page regularly to stay informed of any updates.

Contacting Us

If you have any questions about these Terms & Conditions or if you require assistance with your order for flower delivery in Bickley, please use our online contact form. We aim to respond to all queries as promptly as possible.

Thank you for choosing Flower Delivery Bickley. We look forward to serving you and making your occasions special with our fresh, beautiful flowers delivered across Bickley and its surrounding areas.