Flower Delivery Bickley: Returns, Refunds & Complaints Policy
Our Commitment: Fresh Flowers Guarantee in Bickley
As a trusted local florist proudly serving households and businesses in Bickley, Flower Delivery Bickley is dedicated to delivering only the freshest blooms. We know how important it is for your arrangements to delight and make every occasion brighter. That’s why every bouquet and floral gift comes with our Fresh Flowers Guarantee: your flowers will arrive vibrant, beautiful, and in peak condition.
Damaged Flowers or Products on Arrival
Your satisfaction is at the heart of everything we do. In the rare event your flowers or gifts arrive damaged or not as described, please let us know within 24 hours of delivery. To help us resolve your concerns promptly, we may request a photograph of the product as received. This helps us understand what went wrong and ensure continuous improvement in our service delivery.
Freshness Window & Flower Care
We guarantee that your flowers will remain fresh for a minimum of five days from the date of delivery, provided that proper care instructions are followed. Please refer to the care guidance included with your order to support optimal longevity. Should your blooms show signs of premature wilting or deterioration within this period despite appropriate care, we ask you to contact us as soon as possible so we can make things right.
Refunds and Replacement Options
Your happiness matters. If your order fails to meet our Fresh Flowers Guarantee due to damage, quality concerns, or product substitution outside our policy, we offer easy options:
- Replacement: We’ll send a fresh replacement arrangement as soon as possible at no additional cost to you.
- Refund: If a replacement is not suitable, we will process a full or partial refund depending on the extent of the issue. Refunds are issued to the original payment method used, and may take a few business days as per your payment provider’s policy.
We handle each case individually with fairness and care, ensuring generous customer service that reflects our commitment as your local Bickley florist.
How to Make a Complaint
If you have any concerns or would like to provide feedback about your experience, we encourage you to contact our customer support team. We treat every complaint with urgency and respect, striving to respond within one business day and fully resolve issues within a reasonable timeframe. Your input is invaluable to us, and all complaints are used as opportunities to further improve our service.
Serving Bickley with Trust and Care
At Flower Delivery Bickley, our relationship with the local community is built on trust and reliability. Whether you’re celebrating a milestone or sending thoughtful wishes, you can order with confidence knowing we stand firmly behind the freshness and quality of every delivery. Thank you for choosing Flower Delivery Bickley—your neighbourhood florist serving both households and businesses with pride.
